Tired of hearing about “innovative technology” in social housing without seeing any real results? It’s time to cut through the hype. But what does innovation in housing management systems actually look like? We’re not talking about flashy features that look good in demos but fall flat in reality. We’re talking about practical, transformative technology that makes a real difference for housing associations and their residents.

Our new eBook, “How to actually be innovative in Housing”, removes the noise to show you what real innovation looks like in today’s housing sector.

Why Housing Management Systems need an upgrade_

Let’s face it – many housing associations are struggling with legacy systems that simply weren’t designed for today’s challenges. These outdated housing management systems:

• Force staff to spend hours on manual data entry
• Create disconnected silos of information
• Make compliance tracking a nightmare
• Leave residents frustrated with poor service

Sound familiar? You’re not alone. Housing providers across the UK are facing these exact same challenges.

Brik by Brik: a modular approach to Housing Management Systems_

What if there was a better way? What if you could replace your legacy housing management system without the usual 12-month implementation headache?

That’s where our modular approach comes in. Instead of ripping out your entire system at once, we help you build a better housing management system brick by brick, module by module, focusing on your most pressing needs first.

Just ask North Star Housing Group. With a lean IT team of just four people (yes, FOUR), they completely transformed their housing management system, replacing Capita’s Open Housing with modular Microsoft Dynamics software. The results? Impressive time savings, enhanced compliance tracking, and better service for residents.

AI that actually works in Housing Management_

When we talk about AI in housing management systems, we’re not talking about sci-fi fantasies. We’re talking about practical applications that solve real problems.

North Star’s implementation of AI in their compliance process is a perfect example. Their compliance team was spending 21-26 hours per week manually scanning and logging certification documents. After implementing our AI-powered compliance module, that time dropped to just 8-10 hours, freeing up nearly three days per week for more valuable work.

That’s not innovation for innovation’s sake. That’s innovation that makes a tangible difference.

Universal Credit processing made simple_

One of the latest innovations helping housing associations is our app for automating Universal Credit processing through the DWP Landlord Portal.

Previously, housing staff had to manually log into the portal, check, update, and add resident records in receipt of Universal Credit – a tedious, error-prone process. Our new app automates the entire workflow, retrieving information from the Dataverse and updating the portal automatically.

With residents continuing to face inflation pressures from the Cost of Living Crisis, this automation ensures faster, more accurate Universal Credit processing – helping prevent arrears and supporting your most vulnerable residents.

Real results from real Housing Associations_

Don’t just take our word for it – the proof is in the results:

• Wales & West Housing Association saw their arrears drop from 4.2% to 1.8% after implementing our Rent Accounting and Arrears Module
• North Star Housing Group saved £22,500 annually through AI-powered compliance automation
• Housing officers gained mobile access to resident data even in areas with poor connectivity.

These aren’t just vanity metrics – they represent real improvements in operational efficiency, financial performance, and resident service.

Ready to transform your Housing Management System?

Our new eBook, “How to actually be innovative in Housing”, gives you the roadmap to:

1. Assess your current housing management system for pain points
2. Identify the processes most in need of automation
3. Implement a step-by-step approach to system replacement
4. Develop custom apps for your unique challenges
5. Harness the power of AI for compliance and asset management

The housing sector is changing rapidly, and your housing management system needs to keep pace. Download our eBook today to discover how you can think bigger, move faster, and deliver better service to your residents with truly innovative housing technology.

Full disclosure: We’re a Microsoft Dynamics partner specialising in solutions for social housing. We believe Microsoft offers the best technology foundation for housing associations looking to innovate.