BRIK: Core Housing Processes_

Enabling housing associations to build thriving communities by delivering efficient, tenant-focused solutions. Streamline and enhance your housing management so your residents can live better.

What is the Core Housing Processes module?

The Core Housing Processes module by BRIKHousing simplifies how housing associations handle interactions with residents, communities and stakeholders. With this module, you can equip your team with the tools they need to respond to every encounter, from general questions and complaints to anti-social behaviour (ASB).

Accurate and comprehensive records of every interaction – across emails, texts, phone calls and letters – are kept centrally, making it easy for you to quickly access key information. This module will help you to maintain regulatory compliance and ensure that no question or complaint gets lost in the shuffle. Every resident receives the prompt, professional care they deserve as this module automates communication processes and offers proactive prompts.

Make the most of Microsoft Dynamics 365 by implementing Core Housing Processes and exceed performance targets, increase resident happiness and streamline operations.

Why use BRIKHousing Core Housing Processes?

At BRIKHousing, we can see that the needs of housing associations are changing. Contemporary residents want faster, seamless communication, and they deserve to live in communities that are thoughtfully managed. The Core Housing Processes module ensures that residents’ queries are resolved faster, no matter the mode of contact.

We don’t believe in adding complexity and complications; we offer a simple, useful solution that combines bulk emails, WhatsApp and SMS. This module was created to give housing associations the resources they need to meet the evolving needs of their tenants. After implementing, you can expect enhanced collaboration across your teams, data consistency and higher efficiency, enabling your organisation to deliver a seamless, responsive resident experience.

What are the benefits of Core Housing Processes?

Maximise efficiency: Improve efficiency and productivity of your recourses to enhance resident service and resident satisfaction

Resolve queries faster: Make it easy for teams to log, action and resolve customer complaints and enquiries promptly and effectively

Improve decision-making: Real-time data and insights enable your team to make better, faster decisions

Simplify engagement: Make it easier for residents to interact with you through their preferred communication channels, putting their needs first

Streamline processes: Reduce manual data entry and eliminate redundant and repetitive tasks, enabling increased efficiency and enhanced productivity

How we deploy the solution_

We find that every housing association is unique and benefits from a individualised approach. We start by learning about your specific challenges and community goals, so we can ensure that the Core Housing Processes module is perfectly aligned with your vision for the future.

Our effective implementation approach works in sprints which guarantee a speedy delivery and development.

Many of our clients are surprised by how quickly they start to see the benefits because in the past they’ve suffered through slow, complex and bloated integrations. We collaborate closely with your teams at every stage, from planning and discovery to deployment and support, to guarantee a seamless transition and effective adoption.

“BRIKHousing modules help deliver better service for tenants and housing associations. If we can help others do this, we will gladly show them what we have done.

Rob Sprouls

Programme Manager, Inquilab HA

What are the key features?

Enquiry management: Handle various types of customer interactions, including general enquiries, complaints and compliments, no matter the communication method

Single source for reporting: Store and retrieve all customer interactions in one place, including emails, phone calls, SMS and letters for easy reporting

Custom SLA tracking: Set up Service Level Agreements to ensure timely acknowledgment and resolution of complaints, ASBs and general enquiries

Automate your process: Automatically generate acknowledgment and reply letters, upload them to SharePoint and send them to the customer via their preferred method of contact

Define your rules and plans: Manage compensation rules, action plans and quickly act on cases identified as high-risk

Cross-case linking: Link complaint cases to other records in the system, such as ASBs and repairs

Compliance ensured: Manage complaint stages from acknowledgment to Ombudsman to ensure regulatory compliance

Quick alerts: Create custom quick alerts for visual notifications regarding key information relating to a resident or property

Communicate effectively: Send bulk communications, such as emails, SMS and WhatsApps, to multiple residents at once

Transparent reporting: Access comprehensive dashboards, reports and trend analysis

Other services by Infinity Group_

Infinity offers a wide range of services that complement Core Housing Processes, including:

  • BRIKHousing: The leading modular approach to housing management, built on Microsoft Dynamics 365, enabling housing associations to replace outdated systems with a modern, streamlined solution.
  • Business Central: A complete business management solution that helps you make better decisions in the areas of finance, supply chain, sales and project management.
  • Microsoft Power Platform consulting: Unlock the full potential of Microsoft’s powerful tools to drive efficiency and innovation in your housing association.

Frequently asked questions_

How do resident satisfaction levels improve with Core Housing Processes?

Our mission is simple: to help you meet your goals while serving your residents better than ever before. Core Housing Processes helps you to help residents more quickly, accurately and effectively. It also centralises all communication touchpoints and automates responses, leading to improved customer satisfaction.

Can this module be tailored to our specific needs?

Absolutely. Because every BRIKHousing module is designed with flexibility in mind, we can integrate customisations that are unique to your specific requirements and set up.

What communication methods are supported by the Core Housing Processes?

With the module, you can reach residents using every platform, including email, SMS, phone calls, WhatsApp and letters, helping in the way that works best for them.

What kind of training and support does Infinity Group provide?

Infinity Group offers comprehensive training during deployment, ensuring your team is fully equipped to utilise the system effectively. Ongoing support is also available to ensure long-term success.

Can Core Housing Processes integrate with our existing systems?

Yes, our customisable approach means we’ll work hard to ensure interoperability with any app or existing system that’s key to your association.

How does Core Housing Processes help with compliance?

The module ensures that your organisation remains compliant by tracking and managing all complaint stages, from initial acknowledgment to regulatory ombudsman involvement.

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