BRIKHousing: Damp & Mould_

Respond swiftly to damp and mould reports, enabling you to safeguard tenants and comply with evolving laws around housing hazards.

Why is damp and mould response so critical?

Damp and mould non-compliance directly impacts the health and safety of residents. Exposure to damp and mould can lead to serious respiratory issues and other health complications, particularly for vulnerable groups such as children, the elderly and those with pre-existing conditions.

In addition to health risks, damp and mould issues can significantly undermine tenant trust and satisfaction. Poor living conditions often lead to complaints, reputational damage and strained relationships between tenants and housing providers.

Beyond safeguarding resident wellbeing, maintaining compliance with damp and mould regulations helps housing providers avoid costly legal and financial penalties. With increasing scrutiny from regulators and the public, social housing organisations must demonstrate that they are proactive and transparent in addressing these issues. Compliance is no longer optional; it’s a legal and ethical obligation, especially in light of recent legislation such as Awaab’s Law.

Why use the BRIKHousing: Damp & Mould module?

Technology plays a pivotal role in helping social housing providers meet the increasingly stringent standards around damp and mould. Manual tracking and reactive maintenance are no longer sufficient in a regulatory environment that demands speed, transparency and accountability.

BRIKHousing: Damp & Mould Management gives you the tools to respond quickly and confidently to every single case. Our AI Smart Assistant watches your communication channels, spots damp and mould mentions automatically, and even analyses the tone to help you prioritise urgent situations. When a case comes in, you’ll follow a structured process built around housing sector best practice and Awaab’s Law requirements, covering everything from inspection to resolution.

The module integrates compliance with broader housing management functions, including repairs, planned maintenance and asset oversight. This interconnected approach eliminates data silos and enables housing providers to see the full picture of property health and compliance status.

 

BRIKHousing: Damp & Mould key features_

 

Automated scheduling: Automatically generate inspection and compliance jobs based on certificate expiry dates and inspection frequency, reducing manual oversight

Centralised data: All compliance information is stored in one place, making it easy to access, audit and report on property conditions

Real-time dashboards: Get live visibility into compliance status across housing stock, helping teams prioritise urgent issues

Audit trail creation: Track every action taken, ensuring full accountability and transparency for internal reviews and external regulators

Certificate scanning: Simplify documentation by allowing users to scan and upload certificates directly into the system

Integration with repairs and maintenance: Link compliance tasks with planned maintenance and reactive repairs, streamlining workflows and reducing duplication.

Customisable alerts: Receive automated notifications for upcoming inspections or expiring certificates, helping teams stay ahead of deadlines

Support sustainability goals: Improve EPC ratings and contribute to Net Zero targets by ensuring homes are safe, dry and energy-efficient

How we deploy_

Every housing association is unique and benefits from an individual approach. We start by learning about your specific challenges and community goals, so we can ensure that the Damp & Mould module is aligned with your future vision and current needs.

Implementation is delivered in agile sprints, which allows for rapid development and deployment without compromising quality.

Throughout deployment, Infinity Group provides hands-on support—from planning and system integration to staff training and post-launch assistance. This ensures a smooth transition and effective adoption across departments. By working in close partnership with your teams, the implementation process becomes a shared journey rather than a disruptive overhaul.

“The BRIKHousing solution goes a long way to meeting our demands of an integrated housing management system and breaking through the silos of departmental operations.

Alex Stephenson

Executive Director (Technology & Transformation, Wales & West Housing Association

Benefits of BRIKHousing: Damp & Mould_

Reduce operational risk: By automating compliance tasks and maintaining a clear audit trail, the module helps mitigate legal and regulatory risks that could lead to fines or reputational damage

Boost efficiency and productivity: Streamlined workflows and real-time data reduce the administrative burden on staff, freeing up time and resources for higher-value activities

Improve asset management: Early detection and resolution of damp and mould issues protect the long-term value of housing stock and reduce costly emergency repairs

Enhance organisational accountability: With full visibility across teams and properties, leadership can make informed decisions and demonstrate compliance to stakeholders with confidence

Other services by Infinity Group_

  • BRIKHousing: BRIKHousing is the premier modular approach to housing management, based on Microsoft Dynamics 365, allowing housing organisations to replace legacy systems with a modern, streamlined solution
  • Asset Management: This module allows housing associations to expertly oversee property lifecycles, with safety, compliance and sustainability as a top priority
  • Core Housing Processes module: Simplify operations, manage resident interactions and centralise communication to provide tenant-first, efficient service

Frequently asked questions_

Why is damp and mould considered a serious compliance issue for housing providers?

Damp and mould are not just maintenance concerns; they’re health hazards. Prolonged exposure can lead to respiratory problems, skin irritation and worsen conditions like asthma. Regulatory frameworks such as Awaab’s Law now require housing providers to respond to damp and mould reports within strict timeframes, making it a legal obligation to act swiftly and transparently. Failure to comply can result in penalties, legal action and reputational damage.

What is Awaab's Law and how does it affect housing providers?

Awaab’s Law introduces strict time limits for social landlords to respond to all housing hazards. From October 2025, housing providers must investigate any hazard within 14 days, start repairs within 7 days of logging (running concurrently), and complete emergency repairs within 24 hours. Those who fail can be taken to court and ordered to pay compensation to tenants.

What are the business risks of ignoring damp and mould issues?

Ignoring damp and mould can lead to significant financial and operational consequences. These include costly emergency repairs, reduced asset value, increased tenant turnover and potential legal claims. Non-compliance with regulations can also result in fines and damage to the organisation’s reputation, which may affect funding, partnerships and public trust.

How does AI help with damp and mould risk management?

AI technology can monitor communications for damp and mould mentions, analyse sentiment to prioritise urgent cases, and enable us to benefit from economies of scale, which will help to cut the cost of property repairs. Trends and patterns in our data could also emerge that might otherwise be missed.

How can housing management software help with Awaab's Law compliance?

Housing compliance software automatically tracks all Awaab’s Law deadlines, creates audit trails and ensures no hazard cases are missed. It provides timestamped documentation, automated escalations, deadline reminders and real-time dashboards showing compliance metrics across all hazard types – exactly what housing regulators require.

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