BRIKHousing: Rent Setting_

Simplify complex rent calculations, ensure compliance and save days of admin.

What is rent setting?

Rent setting is the process of determining and applying the correct rent and service charges for each property and resident, taking into account government legislation, property type, location and resident services. For social landlords, this process is often complex, time-consuming and fraught with risk, especially when relying on manual spreadsheets and siloed information.

The BRIKHousing: Rent Setting module is designed to cut through this complexity. It streamlines the entire process, allowing you to configure calculations to your organisation’s needs and automate key tasks like resident letter generation. What once took a week can now be completed in a day, freeing up your team to focus on supporting residents.

By centralising and automating rent setting, you can ensure accuracy, compliance and efficiency – all while reducing the administrative burden on your staff.

Why use the Rent Setting module?

The Rent Setting module is purpose-built to address the unique challenges faced by social landlords. It keeps you compliant with changing government policy, such as rent increase ceilings and helps you offset the impact of reduced grants and rising costs by ensuring every rent and service charge is calculated accurately.

With automation at its core, the module eliminates manual processes and the risks that come with them. Resident communications are generated and sent automatically, so you never miss a deadline or make a costly mistake. The system is fully customisable, allowing for simple percentile increases or more complex formulas based on property and tenancy type.

It gives you confidence that your rent setting process is robust, efficient and future-proof – no matter how complex your portfolio.

What are the benefits of the Rent Setting module?

Ensure compliance: Stay up to date with rent charge regulations and government policy

Simplify calculations: Take the pain out of complex rent and service charge calculations

Automate processes: Remove manual tasks and boost productivity with automated workflows

Centralise rent setting: Manage all rent setting activities in one place for maximum efficiency

Streamline communications: Automatically generate and send resident letters about rent changes

Reduce risk: Eliminate errors and inconsistencies caused by manual spreadsheets

Save time: Cut the rent setting process from a week to a day

Support your team: Free up staff to focus on resident support and other priorities

How we deploy_

At Infinity Group, we work closely with your team to ensure a smooth, tailored deployment of the Rent Setting module. Our housing technology specialists take the time to understand your current processes, challenges, and compliance requirements, configuring the solution to fit your organisation’s needs.

We manage the full implementation process, from initial planning and data migration to integration with your existing systems and comprehensive user training. Our approach is collaborative and transparent, with best practice guidance and on-screen support to help your staff get up to speed quickly.

After launch, you benefit from ongoing support, regular updates and access to our expertise in Microsoft Dynamics 365 and social housing technology. Our goal is to help you deliver a compliant, efficient rent setting process that stands up to scrutiny.

“The BRIKHousing solution goes a long way to meeting our demands of an integrated housing management system and breaking through the silos of departmental operations.

Alex Stephenson

Executive Director (Technology & Transformation), Wales & West Housing Association

Key features_

Ensure compliance: Stay up to date with rent charge regulations and government policy

Simplify calculations: Take the pain out of complex rent and service charge calculations

Automate processes: Remove manual tasks and boost productivity with automated workflows

Centralise rent setting: Manage all rent setting activities in one place for maximum efficiency

Other services by Infinity Group_

  • BRIKHousing: BRIKHousing is the premier modular approach to housing management, based on Microsoft Dynamics 365, allowing housing organisations to replace legacy systems with a modern, streamlined solution
  • Core Housing Processes: Simplify operations, manage resident interactions and centralise communication to provide tenant-first, efficient service
  • Rent Accounting: Manage the complex task of recording and monitoring all credits and debits against a tenant or leaseholder rent account

Frequently asked questions_

What is rent setting in social housing?

Rent setting is the process of calculating and applying the correct rent and service charges for each property, ensuring compliance with government policy and organisational rules.

How does the module help with compliance?

The module is updated to reflect the latest regulations and ensures all calculations and communications meet statutory requirements.

Can the module handle complex rent formulas?

Yes, it supports both simple percentile increases and more complex formulas based on property and tenancy type.

How does the module reduce administrative burden?

By automating calculations, letter generation and resident communications, the module cuts the process from a week to a day and reduces manual errors.

What support is available after deployment?

Infinity Group provides ongoing support, regular updates and access to housing technology specialists to ensure your rent setting process remains robust and compliant.

Related resources_

How to improve safeguarding for housing associations_
Housing

How to improve safeguarding for housing associations_

Safeguarding in housing associations is about more than compliance - it’s protecting vulnerable tenants and building trust....

15 Nov 2025 | 11 min read
How housing associations can prepare for Awaab’s Law: a strategic compliance guide_
GDPR and complianceHousing

How housing associations can prepare for Awaab’s Law: a strategic compliance guide_

With Awaab’s Law coming into effect in October 2025, it’s essential housing associations comply. Here’s how to prepare now....

19 Sep 2025 | 11 min read
How to improve system integration in housing management_
Housing

How to improve system integration in housing management_

Housing associations must manage a lot of data across multiple tenants, partners, suppliers and stak......

8 May 2024 | 8 min read

We would love
to hear from you_

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

Call us: 03454504600
Complete our contact form
Live chat now: Via the pop up