For the love of housing_

Meet evolving resident expectations while reducing costs and simplifying management across properties. 

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We understand housing challenges_ 

Residents today expect digital-first services, with easy online access to rent payment, repairs requests, communication channels and community resources. Housing associations are under pressure to modernise their IT infrastructure to deliver these seamless digital experiences, but often face budget constraints and legacy systems that are difficult to update.  

Another significant challenge is navigating the evolving regulatory environment. Changes in legislation, building codes, and resident rights require housing associations to be constantly adaptable and ensure compliance. This can be resource-intensive, particularly for smaller associations. Furthermore, the push for greater transparency and accountability, while important, adds administrative overhead.  

Finally, streamlining processes, automating routine tasks and leveraging data analytics are essential for optimising resource allocation where associations have limited resource. Data-driven insights can inform decision-making regarding property management, community development and service delivery. However, implementing these technologies requires significant investment and a shift in organisational culture, which can be challenging. 

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Our awards_

With these achievements under our belt, we’re more than equipped to guide your business to smarter technology and processes.

Technology for housing_ 

We specialise in providing tailored Dynamics 365 deployments for housing associations. Our suite of modules enables Housing Associations to replace legacy housing management systems with a modern, Microsoft-based alternative. This makes it easier to store data on your customers for data-driven decision-making. 

This integrates seamlessly with Dynamics 365 Customer Service, making it simple to allocate appropriately skilled agents to cases and centralise communication across multiple channels. You can also track customer sentiment and feedback, so you can ensure consistent quality that meets residents’ demands. 

We can also help you to leverage AI to drive efficiency and capacity. From analysing vast amounts of data to offering self-serve capabilities for residents, this can enable you to make the most of cutting-edge tech to drive performance. 

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“The BRIK solution goes a long way to meeting our demands of an integrated housing management system and breaking through the silos of departmental operations.

Alex Stephenson

Executive Director - Technology and Transformation

How we help housing_ 

Through our BRIKHousing team, our modular approach to Dynamics 365 enables you to build a comprehensive Housing Management System that’s entirely catered to your needs. With modules covering core areas like resident management, rent, arrears, compliance and more, it contains everything you need to simplify your processes and drive quality service. 

Working alongside your team, we can offer the specific modules you need, alongside support to ensure a smooth transition. This will all be delivered as part of a carefully considered, phased roadmap that eases the transition.  

Most crucially, we’re dedicated to helping you achieve better results. With over 20 dedicated housing specialists, 15 implementations, 25 national awards and 96% customer satisfaction, we’re a partner you can rely on. 

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Housing FAQs_

Our residents are demanding more digital services. How can we modernise our systems without breaking the bank?

We understand the pressure to modernise. Dynamics 365 offers a modular approach, allowing you to implement solutions incrementally based on your priorities and budget. We can help you prioritise key areas like resident portals, online repairs requests and mobile access, and integrate them with your existing systems. This phased approach minimises disruption and allows you to demonstrate value quickly, making it easier to secure buy-in for further digital transformation.  

How can we improve resident communication and satisfaction?

Effective communication is key. Dynamics 365 Customer Service allows for omnichannel engagement, so residents can contact you through their preferred channels – whether it’s a web portal, mobile app, email or even chatbot. We can help you personalise communications, automate responses to common queries and track resident feedback to identify areas for improvement. Proactive communication about repairs schedules, community events and policy updates can also significantly enhance resident satisfaction. 

How can we ensure data security and compliance as we move to more digital systems?

Data security is paramount. Microsoft invests heavily in securing the Dynamics 365 platform, and we follow best practices for implementation and configuration to protect your data. We can help you implement access controls, encryption and other security measures to ensure compliance with relevant regulations and protect resident information. We also offer ongoing support and monitoring to help you maintain a secure environment. 

Our staff are comfortable with their current processes. How can we ensure a smooth transition to a new system and minimise disruption?

Change management is crucial for successful implementation. We take a collaborative approach, working closely with your staff to understand their needs and concerns. We provide comprehensive training tailored to different user roles, ensuring everyone is comfortable using the new system. We also offer ongoing support and resources to help staff adapt and maximise the benefits of Dynamics 365. We emphasise the positive impact the system will have on their daily tasks and overall efficiency. 

We're concerned about the cost of implementation and ongoing repairs. How can we justify the investment in Dynamics 365?

We can help you develop a clear ROI analysis. We’ll work with you to identify key areas where Dynamics 365 can drive cost savings, such as reduced repairs costs through predictive repairs, improved operational efficiency and increased resident satisfaction leading to higher retention rates. We’ll also demonstrate how Dynamics 365 can enable you to deliver better services with the same resources, maximising your social impact. We offer flexible pricing and implementation options to fit your budget. 

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Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

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