Innovation_

Find how Infinity Group drives cutting-edge solutions, utilising the very best of technology from Microsoft and the wider world. 

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What does innovation mean at Infinity Group? 

Innovation is a core part of Infinity Group. We seek cutting-edge ways to use Microsoft and other technologies to add value and address key business challenges.  

Leveraging our experience supporting clients and knowledge of leading market solutions, our team has built a range of products and services aimed to support organisations in adapting to market changes, implementing software effectively and uncover opportunities. 

We also work internally to research market gaps, build out potential offerings, test software solutions and develop bespoke products that support businesses in achieving their goals. 

Speak to our innovation leaders

Infinity Group in stats_

We drive real results and keep our clients happy.

97.3 %

satisfaction rate

98.7 %

customer retention rate

76 %

SLA adherence

What are the benefits of our innovation?

Leverage new technologies: We research emerging technologies to ensure businesses can get the best of cutting-edge software 

Solve challenges: Overcome key business barriers with tailored solutions, designed to address your needs 

Extend functionality: Out-of-the-box solutions can be limited, but we customise and expands on existing functionality to provide tailored results for businesses 

Identify opportunities: We respond to emerging market changes to offer solutions that allow businesses to embrace opportunities and gain rewards 

Respond to emerging threats: Our products address critical threats businesses face, including cyber risks, skills gaps and product implementation 

Access expertise: We research the latest trends and findings in business technology and identify solutions, so you don’t have to 

Embrace leading software: We use the best of technology as the foundation to our solutions, enabling you to gain maximum performance and innovation 

Maintain a competitive edge: By adopting innovative solutions, you can outshine your competitors and protect market share 

 

Our awards_

With these achievements under our belt, we’re more than equipped to guide your business to smarter technology and processes.

How we push innovation for our clients_

We tackle a wide range of areas, including determining unsolved business needs, working with existing technologies to identify functionality, analysing and finetuning new ideas and testing and refining solutions. 

We’ve already developed a range of products we’re happy to offer our clients, including needs assessments, managed service packages, custom modules and transformational workshops. These cover the areas of AI, security, omnichannel, Dynamics 365 and ERP. 

We also work internally to improve our innovation as a business, allowing us to find better ways to serve our clients and enhance our processes. Then, we share our successes with our clients to inspire their own transformations. 

Speak to our innovation leaders

“The expertise and collaborative approach throughout the process meant we were able to streamline operations, reduce manual work and set a strong foundation for future growth.

David Fulker

Head of Business Transformation

Innovation areas of expertise_ 

Product research: Uncover new use cases and value-adding features with the software you already use 

Needs assessments: Delve into your needs and opportunities and receive a detailed roadmap for the right next steps 

Product implementation: Leveraging knowledge of cutting-edge solutions, like AI, we work with you to smoothly implement new technology to guarantee faster results  

Ongoing support: Obtain service packages for ongoing account management, monitoring and issue resolutions across your platforms 

Innovation FAQs_

What is the Infinity Group approach to innovation?

We drive product research and experimentation. Utilising data from our customers and their challenges, as well as wider market trends and issues and our knowledge of technology, our team come up with new product and service packages that can support businesses. 

This may include helping organisations prepare for new technologies, improving implementation or offering managed services that reduce the strain.  

This work then feeds into our offerings as a business, ensuring we can deliver innovative and value-adding services for our clients. 

What business areas and technologies do we innovative in?

There is no limit to the areas we focus on. To date, we have covered the areas of security, AI, housing management, ERP, CRM, IT services, business strategy, digital transformation and more. 

We also work across core Microsoft technologies, including Copilot, Dynamics 365, Power Platform, Defender and more. We will also have a deep understanding of technologies outside of Microsoft and how they can add value when combined.  

In short, we focus on all areas businesses need to thrive, following the challenges and opportunities of the changing technology landscape. 

What products have we created so far?

Our product team have already created several offerings for Infinity Group and continue to work on new ones every day. 

For a full list of all the products we offer, you can view our AppSource listings. 

How does Infinity Group’s innovation benefit my business?

Simply put, our approach to innovation allows us to make sure we’re making the most of new technologies and using it to address real client needs. We conduct thorough research across our solutions and the wider market to create value-adding solutions for businesses. 

Using our expertise, we can address gaps in the market and provide the services businesses sorely need to excel. 

Can I work directly with the product team?

The product team don’t work directly with individual businesses, though they may support on projects with clients as needed. However, we’re always happy to speak to businesses to understand emerging needs within the market and get feedback on technological solutions.  

If you would like to speak to us about innovation or leave feedback, just get in touch using the form below. 

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